pk64 Frequently Asked Questions

Creating a pk64 account takes under two minutes. Go to the pk64 Login page, tap Register, enter your mobile number linked to your bKash or Nagad wallet, choose a secure password, confirm you are 21 or older, and submit. An OTP is sent to your registered number to verify the account. Once verified your account is live and you can deposit immediately.

pk64 requires a valid National ID card (NID) or passport, a selfie holding that document, and proof that the payment method you use is registered in your name — for example a screenshot of your bKash or Nagad account screen. Verification is typically completed within 24 hours of submission. Unverified accounts are restricted from withdrawals above ৳5,000.

No — pk64 strictly allows one account per person. Duplicate accounts are identified during KYC and payment processing. If a second account is found, both are suspended and any bonus funds are forfeited. If you have lost access to a previous account, email [email protected] to recover it instead of registering again.

On the pk64 Login page tap Forgot Password and enter your registered mobile number. An OTP arrives by SMS within 60 seconds — enter it and set a new password. If your registered number is no longer active, email [email protected] with your NID and account details for manual recovery. Manual recovery takes up to 2 business days Bangladesh Standard Time.

Email [email protected] with the subject Account Closure Request from your registered email. Include your registered mobile number and NID in the body. Any remaining balance is returned to your registered payment method before closure. Account closure is irreversible — you would need to register a new account if you ever return to pk64.

Log in to pk64, go to the Deposit section, and choose your payment method: bKash, Nagad, Rocket, or Upay. Enter the BDT amount, follow the on-screen instructions, and confirm in your wallet app. bKash and Nagad deposits are credited instantly in most cases. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or IBBL may take up to one business day.

bKash deposits on pk64 are credited almost instantly — usually within 30 seconds of confirming payment in the bKash app. During peak hours, network delays between bKash and pk64 can push this to 5 minutes. If your balance has not updated after 10 minutes, take a screenshot of your bKash transaction confirmation and email it to [email protected] for manual reconciliation.

The minimum withdrawal on pk64 is ৳500 for mobile wallet methods (bKash, Nagad, Rocket, Upay) and ৳2,000 for bank transfers. Withdrawals must go to the same payment method used for your most recent deposit — a standard anti-money-laundering control. pk64 charges no withdrawal fees, though your wallet provider or bank may apply their own transaction charges.

Withdrawals to bKash and Nagad are typically processed within 1 to 4 hours during Bangladesh Standard Time business hours. Requests submitted outside business hours are queued and processed the next morning. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, or IBBL arrive within 1 to 2 business days. You receive an SMS or email confirmation when pk64 dispatches the payment.

pk64 charges zero fees on both deposits and withdrawals. However, mobile wallet providers such as bKash and Nagad charge their own standard transaction fees on their side of the transfer. Check your wallet provider's current fee schedule before transacting. For bank withdrawals, some banks levy an inward transfer fee — that charge is set by your bank, not pk64.

Yes — cricket betting is one of pk64's most popular features, especially among players in Dhaka, Chittagong, and Sylhet. pk64 offers pre-match and live in-play markets on BPL, IPL, T20 World Cup, ODI series, and Test matches. Typical markets include match winner, top batsman, total runs, and fall of next wicket. The minimum bet per market is ৳50.

Yes. All casino games on pk64 — including slots, live dealer tables, and crash games — use certified random number generators (RNG) from licensed studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. RNG certification means outcomes are statistically random and cannot be influenced by pk64 or the provider. RTP rates for each game are disclosed in its info panel.

Yes — pk64 is fully optimised for mobile play on Android and iOS with no app download required. Simply open pk64.ws in Chrome or Safari on your smartphone, log in, and play. The mobile version supports all game categories: live casino, slots, crash games, and sports betting. A stable 4G or Wi-Fi connection gives the best live dealer experience.

RTP (Return to Player ) on pk64 slots varies by game and provider. Most slots from Pragmatic Play and NetEnt on pk64 carry RTPs between 94% and 97%. The exact RTP for any slot is shown in the game's info or paytable section before you start. A 96% RTP means the game returns an average of ৳96 per ৳100 wagered over a very large number of spins — but short-session results vary significantly due to the random nature of slot outcomes.

pk64 offers a welcome bonus to new players who register and complete their first deposit. The current bonus details — match percentage, maximum amount in BDT, and any free spins included — are displayed on the pk64 Casino page at registration time. All bonuses are subject to wagering requirements before withdrawal. Always read the full T&C attached to any bonus offer before claiming.

A wagering requirement (rollover) means you must place total bets equal to a set multiple of the bonus before withdrawing bonus-derived winnings. For example, a 20x requirement on a ৳1,000 bonus means wagering ৳20,000 across eligible games. Sports bets and high-RTP games may contribute less than 100% toward the rollover. Exact contribution percentages per game category are listed in the bonus T&C on pk64.

Yes. All pk64 bonuses carry an expiry period within which the wagering requirement must be fully completed. The standard window is 30 days from the date the bonus is credited. If the rollover is not finished within that window, the bonus and any associated winnings are forfeited — your real-money deposit balance is not affected. Active bonus expiry dates are visible in the Promotions section of your pk64 account.

No. Bonus funds and winnings from bonus play are locked until the wagering requirement is fully met. You may withdraw your real-money balance at any time without affecting your bonus progress. However, if you withdraw your deposited funds while a bonus is active, the bonus and its winnings are forfeited on pk64. Complete the rollover first if you want to keep the bonus value.

pk64 is a safe and reliable platform for Bangladeshi players. The site uses SSL encryption to protect all data between your device and pk64 servers, keeping your personal details and financial transactions secure at every point. All games are supplied by internationally certified providers using verified RNG technology. pk64 maintains strict data privacy — your information is never sold to third parties.

The minimum age to hold a pk64 account and place any bet is 21 years old — no exceptions. Age is verified during KYC and documentary proof may be requested at any time. Players found to be under 21 have their accounts permanently closed and all funds returned to the originating payment method after identity verification. If you are under 21, please do not attempt to register.

If gambling is negatively affecting your life, pk64 offers self-exclusion that freezes your account immediately. Email [email protected] with the subject Self-Exclusion Request and specify the duration: 6 months, 1 year, 3 years, or permanent. Your account is locked within 2 hours and all marketing stops. pk64 also offers shorter tools like deposit limits and time-outs. See our Responsible Gaming page for full details.

The fastest way to reach pk64 support is by emailing [email protected]. Include your registered mobile number and a clear description of your issue. For deposit or withdrawal queries, attach a screenshot of the relevant transaction. Support responds within 2 business hours during Bangladesh Standard Time business hours and within 12 hours at all other times. There is no live chat at this time.