pk64 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how pk64 ("pk64", "we", "us", "our") collects, processes, stores, and protects the personal information of individuals ("you", "your", "Player") who access or use the pk64 online casino and sports betting platform at pk64.ws, including any associated web or mobile interfaces (collectively, the "Platform"). This Policy forms part of our broader legal framework alongside our Terms and Conditions and Responsible Gaming Policy.

By registering an account on pk64 or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact [email protected] to request account closure.

Our Six Privacy Commitments

1. Information We Collect

pk64 collects personal information in three principal ways: information you provide directly when registering or using the Platform, information generated automatically through your use of the Platform, and information obtained from trusted third parties for identity verification and fraud prevention purposes. We collect only the personal data that is necessary for the purposes described in this Policy.

Information You Provide Directly

• Registration data: full name, date of birth, Bangladeshi mobile number, email address (if provided), preferred language, and account username and password. This information is mandatory to open a pk64 account.
• Identity verification documents: where KYC is triggered, we may collect a copy of your National Identity Card (NID), passport, or driver's licence, together with a selfie or proof of liveness, and proof of ownership of your registered payment method (e.g. a screenshot of your bKash / Nagad account).
• Financial data: deposit and withdrawal amounts, payment method type and reference numbers (we do not store full card numbers; card data is tokenised by the payment processor). Transaction history associated with your account.
• Communications data: the content of support tickets, emails and live chat messages you send to the pk64 support team, including any attachments you submit as part of a query or complaint.
• Responsible gaming data: any deposit limits, session reminders, self-exclusion requests or account restriction preferences you set through the Platform's responsible gaming tools. We retain this data to enforce your stated preferences even if you later request its modification.

Information Collected Automatically

• Device and technical data: IP address, device type and model, operating system and version, browser type and version, screen resolution, and unique device identifiers. This data is collected each time you access the Platform and is used for fraud detection, geo-restriction compliance, and platform optimisation.
• Session and behavioural data: pages visited, games launched, bet amounts placed, session duration, click patterns, and navigation paths within the Platform. This data helps us improve game recommendations, detect unusual activity, and personalise your experience.
• Cookie data: pk64 uses cookies and similar tracking technologies to maintain your login session, remember your language and display preferences, and measure Platform performance. A full breakdown of the cookies we use is provided in Section 8 of this Policy.
• Location data: approximate location derived from your IP address. pk64 does not access your device's GPS location. IP-derived location is used solely to apply geo-restriction rules and to detect account access from unusual or high-risk jurisdictions.

Information from Third Parties

Where required for KYC or AML compliance, pk64 may receive supplementary identity verification data from licensed identity verification service providers. We may also receive fraud-risk signals from our payment processing partners (including bKash, Nagad, Rocket, Upay, Visa and Mastercard) when a transaction is flagged. All third-party data sources used by pk64 are contractually bound to handle data in accordance with applicable privacy standards.

2. How We Use Your Information

pk64 uses your personal information only for specific, defined purposes. The table below maps each category of data to its purpose and legal basis. We do not use your data for any purpose that is incompatible with those stated at the time of collection.

3. Legal Basis for Processing

pk64 processes your personal data only where a valid legal basis exists. The applicable legal bases for the processing activities described in this Policy are as follows:

• Contractual necessity: processing that is necessary for pk64 to perform its obligations under the Player Agreement — including account creation, payment processing, game delivery, and customer support.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and fraud reporting duties.
• Legitimate interests: processing for fraud detection, platform security, internal analytics, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: processing for direct marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Sharing Your Information

pk64 does not sell your personal data. We share your information with third parties only in the specific circumstances described below, and only to the extent necessary for the stated purpose. All third-party recipients are required by contract to implement appropriate technical and organisational measures to protect your data.

We May Share Your Data With:

• Payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card network processors): to process your deposits and withdrawals. These providers receive only the transaction reference data necessary to complete the payment.
• Identity verification and KYC service providers: licensed third parties who assist with verifying the identity documents you submit during KYC. These providers are bound by strict confidentiality obligations and data processing agreements.
• Game studio providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi): these providers deliver the game content and may receive your player session token and game history to render gameplay and settle results. They do not receive your full personal profile.
• Law enforcement and regulatory authorities: where we are legally required to disclose personal data in response to a court order, regulatory request, or to report suspected financial crime. pk64 will, where legally permissible, notify you before making such a disclosure.

5. Cookies and Tracking Technologies

pk64 uses cookies and similar browser-storage technologies to operate the Platform effectively. A cookie is a small text file stored on your device by your browser when you visit a website. pk64 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period). We do not use third-party advertising cookies or cross-site tracking pixels.

Cookie Categories We Use

• Strictly necessary cookies: required for the Platform to function. Examples include your session authentication token, your language preference cookie, and the cookie that stores your responsible gaming session limit. These cannot be disabled without breaking the Platform.
• Functional cookies: used to remember your preferences such as display settings and last-visited game category. These improve your experience but are not essential to Platform operation.
• Analytics cookies: used to measure how players interact with the Platform in aggregate — for example, which games are most popular, where players exit the deposit flow, and overall session duration. Data from analytics cookies is anonymised before analysis.
• Security cookies: used by our fraud-detection systems to assign a risk score to each session based on device fingerprint and behavioural signals. These are strictly necessary for Platform security and cannot be disabled.

You may control non-essential cookies through your browser settings. Note that disabling functional or analytics cookies may reduce the quality of your experience on pk64 but will not prevent you from accessing core Platform features.

6. Data Retention

pk64 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are:

• Active account data: retained for the lifetime of your account plus 5 years following account closure. This covers your registration data, transaction history, and KYC documents, and is required to meet our AML and financial recordkeeping obligations.
• Support communications: retained for 3 years from the date of the interaction, to allow resolution of delayed complaints or disputes that arise after closure of the original ticket.
• Marketing preferences and consent records: retained for 6 years from the date of last interaction, to provide evidence of consent in the event of a regulatory enquiry. You may opt out of marketing at any time without this affecting the retention of the consent record itself.

Where the retention period for your data has expired and no legal obligation requires continued storage, pk64 will securely delete or anonymise that data. Anonymised aggregate data (from which you cannot be identified) may be retained indefinitely for statistical and product improvement purposes.

7. Your Rights Over Your Personal Data

As a pk64 player based in Bangladesh, you have the following rights regarding your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request". pk64 will respond to all verified rights requests within 30 days of receipt.

• Right of access: you may request a copy of all personal data that pk64 holds about you. We will provide this in a structured, commonly-used format within 30 days.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. We will action valid rectification requests within 14 days.
• Right to erasure: you may request deletion of your personal data. We will comply unless retention is required by law (e.g. AML records) or necessary to resolve an outstanding dispute or legal claim.
• Right to restrict processing: you may ask us to pause processing of your data while you contest its accuracy, where processing is unlawful, or where you have objected to processing based on legitimate interests.
• Right to data portability: where processing is based on your consent or on a contract, you may request that we provide your personal data in a machine-readable format so you can transfer it to another service provider.
• Right to object: you may object at any time to processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests; we will then cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

8. Data Security

pk64 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes:

• SSL/TLS encryption for all data in transit between your browser or app and pk64's servers. All connections use a minimum of TLS 1.2. Connections on older protocols are rejected.
• Encryption at rest for sensitive stored data including KYC documents, payment references, and account credentials. Passwords are stored as salted hashes using industry-standard algorithms and are never stored in plaintext.
• Access controls: internal access to player personal data is restricted to authorised staff on a strict need-to-know basis. All internal access to sensitive data is logged and subject to regular audit.
• Incident response: pk64 maintains a documented data breach response procedure. In the event of a breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and, where required, report to the appropriate authority within 72 hours of becoming aware of the breach.

While pk64 employs robust technical and organisational measures, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials — including your password and registered mobile number — confidential. If you suspect that your account has been compromised, contact [email protected] immediately.

9. Children's Privacy

The pk64 Platform is not directed at, and is not intended for use by, individuals under the age of 21. pk64 does not knowingly collect, use, or retain personal data from individuals under 21 years of age. All registration flows require confirmation of date of birth, and accounts where a player's age cannot be verified will be suspended pending KYC completion.

10. Third-Party Links and Services

The pk64 Platform incorporates content and services delivered by third-party game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment providers (bKash, Nagad, Rocket, Upay). When you interact with game content delivered by a third-party studio or initiate a payment through a third-party payment interface, you may be subject to that provider's own privacy policy in addition to this one. pk64 is not responsible for the privacy practices of third-party providers. We recommend that you review the privacy policies of any third-party service you use in connection with your pk64 account.

11. Changes to This Privacy Policy

pk64 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or a new category of third-party recipient — we will provide at least 14 days advance notice to active account holders via their registered contact details before the amended Policy takes effect.

The effective date and version number of the current Policy are displayed in the document details strip immediately below the hero section. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We recommend bookmarking this page and reviewing it periodically, particularly before making a significant deposit or using a new Platform feature.

12. Contact and Data Enquiries

For any question, concern, or request relating to this Privacy Policy or to the personal data pk64 holds about you, please contact the pk64 support team by email. pk64 does not operate a telephone privacy helpline. All privacy-related correspondence must be submitted in writing via email to ensure a proper audit trail.